FAQ

We run and operate Tanglin Gin daily during the week and our distillery bar is open to visitors from 5 PM – 10.30 PM and in weekends 12noon – 10.30 PM. Please book in advance for both distillery tours and bar. You can find both under the experience menu.

We send out our orders every Mondays, Wednesdays and Fridays mornings. If you order before 5pm the day before, they will be able to make it in time for our morning deliveries on those days.

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to discounted items. These items are not eligible for return, refund or exchange. 

To initiate a return, please email us at info@tanglin-gin.com. We require a receipt or proof of purchase to accompany your return. All returned merchandise should be sent to us in Singapore. 

For items that are manufactured by another party and resold by Us, please do not send such items back to the manufacturer. You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value. 

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.